Yes, we do! We specialize in creating made-to-order pieces tailored to your personal style and vision. Whether you already have a clear design in mind or need help shaping the perfect idea, our expert team is ready to assist. Reach out to us at trionzadiamond@gmail.com or submit your details through the custom design form. Since each custom piece is crafted exclusively for you, these orders are non-refundable unless the item arrives damaged. In such cases, we will happily remake it for you.

Most orders take 7–8 working days to create prior to dispatch. Some designs may require a little more or less time depending on their complexity. You’ll find the exact estimated shipping date displayed on each product page. If you have questions about the timeline for a particular product, we’re just a message away!

Finding your ring size at home is simple! We use the international ring sizing standard, so you can order using the size you already know. If you’re unsure, just visit our “Find Your Ring Size” page—where we’ve shared easy, step-by-step methods to help you measure your size accurately from home.

We provide a 30-day return window for all standard and pre-designed items starting from the day you receive your order. Custom or personalized pieces are not eligible for returns since they are created uniquely based on your requirements.

Absolutely! We provide engraving for USD 40. Simply add your desired text during checkout. If your order is already placed, you can still request engraving—just send us an email with the message before we dispatch your item.

Yes! All our products come with a 1-year warranty and lifetime service support. Our warranty covers manufacturing defects but does not include wear and tear, lost stones, theft, or loss of the jewelry. Damage caused by skipping necessary maintenance is also excluded.

Common issues that are not considered manufacturing defects include:

• Metal discoloration from chemicals, cosmetics, pools, or bathing

• Normal wear of metal or prongs that may require upkeep

• Prong damage from daily use that can lead to stone loss

• Gemstones lost due to accidental impact or regular wear

Our goal is to ensure your piece is free from manufacturing flaws, while everyday wear and accidental damage are best handled through proper care and routine maintenance.

All our jewelry is crafted from solid precious metals whether it’s silver, 10k, 14k, 18k gold, or platinum. Every piece features a purity stamp on the inside to guarantee authenticity. We do not use plated metals, ensuring long-lasting quality, durability, and value in each item.

Absolutely! We carry high-quality lab-grown diamonds in both CVD and HPHT varieties. Each lab-grown diamond is accompanied by certification from leading gemological labs like GIA or IGI, guaranteeing that you receive a genuine and expertly graded stone.

A lab-created diamond is a real diamond grown in a laboratory using a carbon seed and advanced processes that recreate the natural diamond-forming environment. These diamonds—often referred to as lab-grown, eco-friendly, or conflict-free diamonds—provide a sustainable and ethical option compared to mined diamonds. Our lab-grown diamonds are produced with strict ethical standards, ensuring no mining impacts or labor-related issues.

Lab-grown diamonds behave almost identically to natural diamonds on most tests. CVD diamonds usually test as diamonds because of their similar thermal conductivity. HPHT diamonds, however, may sometimes test as moissanite on certain devices that cannot fully differentiate the materials.

For fool-proof verification, institutions like GIA and IGI use specialized technology to accurately determine whether a stone is natural or lab-grown (CVD or HPHT) and provide the appropriate certification.

Absolutely. Lab-created diamonds have the exact same characteristics as natural diamonds—right down to their molecular structure. They shine and sparkle the same way and offer identical durability. To tell them apart, highly advanced gemological equipment (used by GIA, IGI, EGL, etc.) is required, as the differences are not visible to the naked eye.

Yes. All lab-grown diamonds offered by Trionza Diamond are certified by reputable gemological labs such as GIA and IGI. This ensures you receive a verified, high-quality diamond with complete transparency and trust.

Yes! At Trionza Diamond, we provide an extensive range of moissanite stones and jewelry. Known for their sparkle and quality, our moissanite pieces are a stunning alternative to traditional diamonds. Explore our collection for diverse cuts and designs to match your style.